WealthSimple says that some sins are accessible in ‘Data Security Incident’ – National

Wealth Says that some Canadian customers have had their personal information – including social insurance numbers and other sensitive information – compromised in a “data security incident” on 30 August.

A rack Due to the popular personal finance and investment platform that will be placed on 5 September, it says it has discovered the incident on 30 August and “all accounts remain safe, and no funds are accessible or stolen.”

“We acted quickly and in a few hours the problem was included. Our security team, with the help of external experts, immediately started a thorough investigation,” said Wealthsimple in the statement.

“We have learned that a specific software package that was written by a trusted third party was compromised. This resulted in personal data that belonged to less than one percent of our customers without permission for a short period.”

Global News received confirmation from WealthSimple that the company has “about 3 million customers”.

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Wealthsimple says in his statement that the e -mails sent to affected users and adds that if customers have not received an e -mail from them from 10.30 am Eastern about this specific incident, their data would not be affected.

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“We take the confidence that you have put into us, very serious. And intrinsic against that trust is transparent. That is why we have informed our customers as quickly as possible, shared as much information as we could, and let them know that we are dedicated to do everything we can to support them,” says the statement.

“The most important thing is that we apologize to those customers whose data was accessible – and for all our customers, because threats for personal data can cause a lot of anxiety.”

The company continues in the explanation to say that user passwords and client funds have not been compromised, accessible or stolen and that all accounts remain completely safe.

However, WealthSimple says that the ‘incident’ has led to exposure of the ‘personal information’ of some customers.

“Data that were accessible were personal information such as contact details, government IDs that were provided during the asset reporting process, financial details such as account numbers, IP address, social insurance number or date of birth,” says Wealthsimple in the statement.

Speaking customers will receive extra credit monitoring and protection, the company says, and adds that the privacy and financial supervisors have informed the incident.

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