Submit your taxes? You can come across this CRA website ‘Issue’ – National

The Tax theater Is only a few weeks away, and some Canadians who may have already submitted to the Canada Revenue Agency still wonder if their information continued.

A technical problem with the website of the agency continues and frustrates many, where users report that they cannot see important documents about their profiles such as their T4 briefs.

A worldwide news request for an interview with the CRA was rejected, but a statement notes: “We are aware that some taxpayers do not yet see certain 2024 tax information briefs about MyAccount or by the auto-fill my return service in previous years.”

“We appreciate that this causes taxpayers,” added the statement.

The CRA associates the problem with an update of its systems when Canadians started submitting their returns.

“This issue is linked to recent changes in the way in which the CRA processes this briefs. The CRA is actively working on tackling any outstanding problems, including advice with issues, to ensure that tax briefs are made available on the portal.”

The office had said in January that it was Make a number of changes to its website To simplify different processes, including how taxpayers register, and it seems that at least one of the other upgrades still has a few bugs in the system.

Taxpayers have reported these issues to their brokers and accountants, as well as frustration on social media, where the common problem was unable to see their documents registered with the CRA.

“(Accounting) practitioners were not aware of this problem. They would submit documents with no indication of the problems, or would receive vague error codes,” says Ryan Minor, tax director at CPA Canada.

He adds that he corresponds to software experts who have concluded that the problem can also be related to the size of the files that have been submitted at the same time, and that submitting smaller files can for the time being to circumvent the problem.

The Cra says that even if there are problems, those who submit their returns are still responsible for the accurate and on time.

The CRA reminds fillers: “Taxpayers are still able to submit their information, by manually entering information from the slip (s) they have received by the emitting in their chosen tax application software”, and adds that it is expected that excellent slips are available against mid -April.

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“This processing problem is creating a problem for people in the tax sector, because you now have to import many things that you have never had before,” says Minor.

Although the CRA update was intended in January to improve the document verification system, he says: “It causes many growing pains, at least this year. With many of these vague error messages, taxpayers simply do not understand what is being asked.”

Getting help from the CRA can also be a challenge.

Minor says: “The e-File help desk of the CRA closes, I believe, at 5 p.m. Eastern Time, so the people in the west coast, where there is a time difference of two or three hours, losing time to call. I told that it was difficult to make these people, busy signals, etc. Many things that create difficulties.”

Earlier this year, the Cra said it was 450 of his term employeesBut that it aimed to limit the “impact on taxpayers during the submission”.

The advice of Minor for Canadian taxpayers is to be proactive and make sure you get paper slips, because the system as it may not be reliable enough considering these problems.

The deadline of the tax return is April 30.

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